Refund and Returns Policy
1. General Policy
joyfulmoments is committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may return or exchange eligible items in accordance with the terms set out below.
2. Eligibility for Returns
2.1. Time Frame
Returns must be initiated within 30 calendar days of the delivery date. The return request must be submitted through our online return portal or by contacting our support team.
2.2. Condition of Items
To be eligible for a return, items must be in their original condition, unused, and with all original tags, packaging, and accessories intact. Products that have been altered, washed, or damaged after delivery are not eligible for return.
3. Return Process
3.1. Initiating a Return
To start a return, please email [email protected] with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
3.2. Shipping Costs
Unless the return is due to an error on our part (e.g., defective or incorrect item), you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.
4. Refunds
Refunds will be issued to the original payment method within 7 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price of the returned product, less any applicable shipping charges.
5. Exchanges
If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability. If the requested item is unavailable, a refund will be processed instead.
6. Non‑Refundable Items
- Personalized or custom‑made products
- Gift cards and digital download items
- Final‑sale clearance items marked as “non‑returnable”
7. User Responsibilities
Customers are responsible for providing accurate contact information, safeguarding the RMA number, and complying with the return instructions. Failure to follow the return procedure may result in a delayed or denied refund.
8. Contact Information
If you have questions about this policy or need assistance with a return, please contact us:
Email: [email protected]
Phone: +1 (408) 535-0267
Address: 9122 Southeast 20th Road, San Jose, California 95182, United States
9. Legal Disclaimer
This Refund and Returns Policy is governed by the laws of the State of California, United States. joyfulmoments reserves the right to modify or update this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.